Woofun AI reports that OpenAI has released Presence, an enterprise-grade AI agent supporting voice and text inputs for customer support, sales, and internal workflows. The platform integrates model inference with security safeguards, allowing companies to define permission limits, approval processes, and manual intervention triggers. It employs a Codex-driven mechanism for post-deployment performance iteration.

OpenAI notes that Presence currently manages 75% of its own English-language phone inquiries, reducing human intervention needs by 15 percentage points within ten days. BBVA, SoftBank, and IAG are actively testing the solution. Access is restricted to a limited enterprise program for eligible clients, with no self-service options available.